Our Guarantee & Warranty - Vance Gate Repair Lewisville

The Vance Gate Repair Lewisville Guarantee

Since 2014, Adrian Vance has run gate work in Lewisville on one simple rule: if we put our hands on it, we stand behind it. What does that mean for your home? It means every gate repair, opener replacement, access control job, and weld gets a written price before the first tool comes off the truck. It means a photographed record of what we found, what we adjusted, and what we installed is in your hands before we leave. And it means if the repair isn’t right, we come back and make it right for a full year, at no additional charge. That’s the 365-Day Done Right Promise, and it applies to every completed job we do in Lewisville.

Call (817) 826-9477

What’s Covered

• Workmanship for one full year. Under the 365-Day Done Right Promise, if any repair or installation we completed fails due to our workmanship within 365 days, we return and make it right at no charge.
• Parts and materials we install. We stand behind every part we put on your gate. If a component we supplied fails during the coverage period, we handle it.
• Written price before work begins. Under Haven Standard Clause 1, the flat price is documented and handed to you before any work starts. No surprises, no invoice creep, no “we found more once we got into it” unless we show you, explain it, and get your written approval first.
• Documented photo record on every visit. Under Haven Standard Clause 4, every job includes a photo log of what was found, what was set, and what was replaced. You get the record. We keep it in the job file.
• Clean job site when we leave. Gate repair leaves debris, old parts, and grease. We haul it out. Your driveway looks like we were never there, except the gate works.
• Name and photo before arrival. You’ll know exactly who is coming to your property before they arrive. Background-checked, uniformed technicians on every dispatch.
• Honest assessment over upselling. We service nine major automation brands: LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule. If your motor can be repaired, we repair it. We don’t steer you toward replacement because it’s easier for us.
• Free second opinion on written estimates. If another company gave you a written estimate, bring it to us. Adrian will review it with you at no cost. If we can’t beat it or match it, we’ll tell you straight.

Our Satisfaction Promise

Here’s how it works if something isn’t right. You call (817) 826-9477. A live person answers, 24 hours a day, seven days a week. No voicemail loop, no callback window, no automated attendant. You tell us what’s wrong. We schedule a return visit. The technician comes back, looks at the job, and we make it right. The 365-Day Done Right Promise says exactly that: one full year for Vance Gate Repair to make any repair right at no additional charge. No argument, no fee, no expiration date inside that window. Adrian built this business on commercial access-control documentation habits, and one of those habits is that every job has a record. If we made a mistake, the record shows it, and we fix it. That’s not a marketing promise. That’s just how the paperwork forces us to operate, and we’re fine with that.

What does “satisfied” mean in practical terms? It means the gate opens when it should and stays closed when it should. It means the limits are set so the gate doesn’t slam. It means the safety edges and photo-eyes stop the gate if something crosses the path. It means the keypad, the remote, the intercom, and the app all work together. If any of that isn’t true after we leave, you call, and we come back. That’s the promise in one sentence: it’s right, or we make it right.

Before

After

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Vance Gate Repair Lewisville is a licensed and insured gate contractor serving Lewisville and the surrounding area. The licensing means we answer to Texas state requirements for this trade. The insurance means if something goes wrong, you and your property are protected, not left holding an invoice for damage on top of the original repair. We’re also independently owned and operated, not a franchise with a distant corporate office. Adrian Vance has been doing this work since 2014, starting in commercial access control where documentation and accountability aren’t optional, and he brought those habits into residential gate work. When we hand you a written price, a photo record, and a one-year workmanship promise, there’s a real company with real credentials standing behind every page of it.

What the Guarantee Is Not

A gate is a mechanical system that runs outdoors in Texas weather. It faces heat, rain, dust, and sometimes a driver who backs into it. Here’s what we cover and what we don’t, in plain terms.

Covered:

• Workmanship on any repair or installation we completed, for 365 days from the date of the job.
• Parts and materials we supplied and installed.
• Adjustments and settings we made, if they fail due to our error.

Not Covered:

• Damage from vehicle impact, storms, flooding, or lightning strikes.
• Normal wear and tear on components we didn’t touch, beyond the workmanship window.
• Parts that fail due to manufacturer defect, mishandling, or conditions outside normal operation.

What if a part we installed fails? We’ll look at it. If it’s a defect in the part, many manufacturers carry their own warranty, and we’ll help you navigate that claim. If it’s our installation that failed, the 365-Day Done Right Promise covers it at no charge. Either way, we document everything, and we tell you what we found, not what we felt about it.

How Documentation Protects You

Most gate companies leave a receipt. We leave a record. On every visit, before our technician leaves your property, you receive a photo log showing what was found before the work, what was adjusted or replaced during the work, and what the final state looks like. The part numbers are written down. The settings are noted. The limit switch positions are photographed. If a dispute ever comes up, and honestly they rarely do, the record answers it. That’s Clause 4 of the Haven Standard: Evidence on every job. It costs you nothing and it means nobody has to rely on memory six months later.

Why We Offer a Free Second Opinion

If another gate company has given you a written estimate, bring it to us. We’ll review it at no cost and tell you honestly whether the scope and price make sense for what they’re proposing. If their price is fair, we’ll say so. If it’s high, we’ll show you why. If we can do the job for less, we’ll give you our written price and you decide. Adrian started this offer because he kept seeing homeowners pay for work that never got documented, or get steered toward full motor replacements when a limit switch reset would have done it. A second opinion costs you an hour. It can save you hundreds. And we put our written price in your hand before we touch a single bolt.

What to Expect When You Call

You call (817) 826-9477. A live person answers. Not a voicemail system, not a callback queue, not an automated attendant. Tell them what the gate is doing, or not doing. We’ll get a technician dispatched with the details already in hand. They arrive in a marked vehicle, in uniform, with the name and photo we sent before they left. They diagnose the problem, explain what they found in language you can follow, and hand you a written price before any work starts. You approve it. They do the work. Before they leave, you get the photo log and the written record. If anything goes wrong within a year, you call the same number and we make it right. That’s the whole system. It’s not complicated, and it’s not theater. It’s how gate repair should work in Lewisville.

Frequently Asked Questions